Monday, April 7, 2008

How to Really Escalate Customer Service at a Big Company

I like The Consumerist for its take on customer service issues. If you ever find yourself at your wits end after lengthy customer service calls, escalations to "supervisors" and you are just plain not being heard and not getting fair treatment, you may consider something they call an Executive Email Carpet Bomb. Even if that doesn't work, it has a nice ring to it.

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